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From buying prescription eyeglasses & sunglasses to shipping, shopping for eyewear online has never been easier! Check our FAQS for more info!

Kraywoods Help Center

At Kraywoods, we design each of our eyewear frames with its own unique style, shape, and size to cater to every individual's needs. When it comes to selecting the right frame size, it's essential to consider various features such as the lens, bridge, and temples. 

Explore our frame size guide for helpful tips and tools to ensure that you find the perfect fit for your face shape and size: https://www.kraywoods.com/pages/size-me

How do I pick the right frame size?

Choosing the right prescription lenses is essential for optimal vision and comfort. To help you select the perfect lenses that match your prescription and visual needs, we recommend referring to our prescription lens guide at https://www.kraywoods.com/pages/prescription-lens-guide.
If you need further assistance, our customer care team is always available to help. Simply fill out our contact form at https://helpcenter.kraywoods.com/en-US/contact and attach your prescription. One of our certified opticians will be happy to review it and provide personalized recommendations.

How do I pick the right prescription lenses?

As a welcome gesture, we offer a 15% discount on your first purchase with code KRAYG15 at checkout.

In addition to this, we regularly offer exclusive promotions and early access to new releases to our email subscribers. To stay up-to-date on these offers and events, make sure to sign up for our mailing list!

How can I get a discount?

We're always here to help! If you're experiencing any issues, simply fill out our contact form at https://helpcenter.kraywoods.com/en-US/contact to report the issue.

Our customer care team will be happy to assist you and aim to respond within 24 hours. We look forward to serving you.

How can I report an issue?

At Kraywoods, we stand behind the quality of our products with confidence. All eyewear and accessories purchased at Kraywoods are eligible for a 12-month manufacturer warranty. For more information on our warranty, click here: https://helpcenter.kraywoods.com/en-US

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