Information about returns and exchanges.
At Kraywoods, your satisfaction is our priority. If you're not happy with your purchase for any reason, we offer hassle-free returns within 14 days of receipt. Sunglasses are eligible for a one-time exchange or a refund within 14 days of receipt. Pre
To initiate a return or exchange, please log in to your account here with the email associated with your order, select your order, and click "Request Return." Your request will be processed within 48 hours. US & Canada Returns:. We offer free returns
To ensure your return is processed smoothly, we recommend using the original shipping box or a well-padded box to prevent any damage during transit. All returned item(s) must arrive in their original condition, including all packaging, tags, and comp
Refund Process:. Upon receiving and inspecting your return, eligible refunds will be processed within 5 business days and credited to your original payment method. Store Credit:. If you qualify for store credit, you will receive a credit note by emai
All items purchased at a Kraywoods retailer or pop-up shop are not eligible for returns or exchanges. Only items purchased directly through our website are eligible for returns or exchanges within the specified timeframe and under the conditions outl